Privacy Policy

Nerada Tea is committed to maintaining your privacy. All information pertaining to customer’s name, address and contact details are held by Nerada Tea in a secure database for the purpose of processing and delivering orders, correspondence with customers, and providing information to customers about new offers, competitions, products and services as they become available.

Some data may also be collected as ‘cookies’ for the purpose of tracking product sales and tracking the use of the Nerada website and certain Research or Statistical Analysis, in which case this data is aggregated and therefore anonymous.

No information given to Nerada Tea will be sold to third parties or sold to/shared with any overseas parties. However certain 3rd party fulfilment partners such as Couriers & Australian Post and other service partners may assist Nerada Tea in the delivery of e-shop purchases. Under no circumstances will Nerada Tea sell or receive payment for disclosing customer information to 3rd parties.

If you believe an employee or authorised representative of Nerada Tea has acted outside this privacy statement, or your specific instructions, please contact the Nerada Tea head office on (07) 3272 0444 or via email to lodge a complaint. This will be handled internally and rectified by Nerada Tea corporate.

Via these channels, you can also request details of any personal information Nerada Tea holds about you, and advise if it is inaccurate, update this information or opt-out of all correspondence.

Credit Card Details

Your credit card details are only stored and transmitted in encrypted form. Unencrypted credit card information is NOT stored on Nerada Tea internet servers. ALL online credit card payments are processed by NAB (National Australia Bank) and subject to their security arrangements.

Deliveries and Service

Nerada Tea will endeavour to process all orders via its e-shop within 48 working hours of receiving confirmation and payment for goods purchased. However Nerada Tea expresses no warranty or guarantee of this service. From time to time certain goods may be out of stock or other circumstances prevail, in which case Nerada Tea will contact you as soon as possible to make arrangements to change or cancel the order as agreed to by the customer.

Nerada Tea relies on the services of Couriers and Australia Post for deliveries, and is therefore subject to their timing for delivery and service. Parcels may or may not be ‘Tracked’ depending on the service available at the time of purchase. Please allow sufficient time for delivery from Nerada Tea (Queensland) to your address as given to Nerada Tea.

Australian Delivery Only

Postage, Handling and Delivery is available to Australian residents only at this time. Should you wish to purchase teas and have them delivered to an overseas country, including New Zealand, please use the Nerada Contact Form to forward your request. Teas sent overseas can incur high Courier charges, and may also be subject to Customs or Import duties in the country being sent to.

Refunds and Returns Policy

All teas and other products sold in the Nerada Tea e-shop are subject to Nerada Tea Quality processing and high production standards. Should you be dis-satisfied with the quality of goods received, please make contact with Nerada Tea via the website with details or the issue or problem involved. Nerada Tea will make every effort to resolve the issue or problem, and where the goods are returned in good saleable condition, may offer to refund the purchase and cost of Postage or Courier costs. This shall be at the sole discretion of Nerada Tea.

Where goods are damaged in transit, Nerada Tea will endeavour to replace such goods, but this shall be at the sole discretion of Nerada Tea.

Cancelling Orders

Orders can be cancelled within 12 hours of purchase, in which case all monies paid will be credited back to your credit card. Orders cannot be cancelled once in process after the 12 hour period has elapsed. If however you wish to vary the order, Nerada Tea will endeavour to answer your request, but may request a cancellation of the original order, with a new order to be initiated.